Mexico: (01800) 904 89 00 If no repair center is close to your location, you can ship the luggage to an authorized repair center for assessment and repair. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. The subscription may be disabled. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Copyright 2023 Samsonite IP Holdings S.r.l. Copyright 2023 Samsonite IP Holdings S.AR.L. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. , , SSL- . . by Johan Jokich | Jan 12, 2023 | Luggage Brands. The Service Center will determine whether or not the problem is covered by Samsonites warranty. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed When seeking warranty service, you must provide a receipt in order to make use of the warranty. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. This means that Tumi will cover all repair costs, including shipping, even if If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Canada: 1-866-821-4515 ext 220 (English Calls) WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. The warranty covers any defects in materials or workmanship. Inspect your Product immediately after handling by anyone other than you. Visit our corporate site for more information. To do this, simply unscrew the wheel from the axle. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. If the wheel is simply cracked, you may be able to glue it back together. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. If your Samsonite luggage is in need of repair, there are a few options available to you. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. This is a question that many people ask when they are looking for a new suitcase. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. This number can usually be found on the products tag or label. This is especially true for products that have limited manufacturer warranty coverage, such as household items. Heres a quick guide on how to repair luggage wheels. comparable Samsonite product. 2022 Samsonite IP House Nr *. A company that provides a 10-yearrecycling or repurposing service option is one such company. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. Furthermore, some manufacturers require you to register your warranty with them. Street *. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. arrival, if possible, before clearing customs. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Manufacturing specifications are subject to change without notice. Free Shipping Over $150 see details. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Most people dont know how to find their Samsonite model number. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. See the visuals to see where the code is located. Samsonite does not offer a lifetime warranty on its luggage. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. In addition, the following are provided. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. WebWarranty Details If you purchased iFLY luggage or X Series by iFLY luggage, and submitted a valid registration or have a valid receipt, your luggage is covered by iFLY's Honest Warranty for 20 years or a lifetime, respectively. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Canada: 1-800-265-4933 While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Free Shipping Over $150 see details. reserved. such repair or replacement will be at Samsonites expense, including any costs required to return the Exclusive online offer. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Samsonite offers a limited warranty for most of their products. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. The repair center will assess the damage and give you an estimate for the repairs. To locate the nearest Repair Centre, please click here. Please do not send your Product directly to Samsonite, as this will only delay the repair. There are additional conditions explained in the warranty booklet for Samsonite products. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. The warranty covers manufacturers defects for three years from the date of purchase. Click the Submit button to complete the registration process. All rights reserved. Go to the Samsonite website and create an account. The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. WebGeneral Warranty Info. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. Review your luggages warranty to see if the damage is covered. The warranty provided herein is limited to the value of the Product. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. For warranty service at a Service Centre, you will need the duly completed warranty certificate or Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Be sure to save a copy of the registration form for your records. But as with any other products, it is not indestructible. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. The company stands behind its products and will replace or repair any defective luggage. Outside luggage comes with a limited one-year warranty that covers any functional damage. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your To the extent permitted by applicable law, any implied warranties are hereby excluded. If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. WebLog in - MY SAMSONITE Existing User? This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. warranty repairs. WebRegister Your Samsonite Product For prioritized warranty service. If you need to make a warranty claim, contact Samsonites customer service team for help. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). This warranty is intended to give you specific legal rights. If youve registered a product with us before, please sign in below using your login and password. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? Personalise your bag with laser engraving to make it truly unique. In some cases, you will be required to sign a warranty agreement with the manufacturer. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. This warranty is global and you may have your Product repaired at any Service Center in the world. The warranty provided herein is limited to the value of the Product. ext 237 (French Calls) An error occurred in your subscription. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. Lets dig into it and see what we can uncover. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. Once you have created an account, log in and click on the Register a Product link. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. All rights reserved. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. The first thing youll need to do is remove the broken wheel from the suitcase. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? Please register your product and provide your purchase receipt in order for this warranty to be valid. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. original receipt of purchase. When you purchase a Samsonite product, https://www.supportandgo.com/ServiceInfo/ServicePointLocation. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Incidental and consequential damages are expressly disclaimed. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. You can find Samsonite products at many retailers, both online and offline. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. Improper or incorrectly performed maintenance or repairs void this warranty. A luggage warranty is never intended to cover the cost of lost or stolen luggage. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Improper or incorrectly performed maintenance or repairs void this warranty. The Service Centre will determine whether or Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. WebOur Guarantee. Manufacturing specifications are subject to change without notice. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed Inspect your Product immediately after handling by anyone other than you. WebPostal Code (Please use your local format) * City *. - ! 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. You will need to The quality of the products produced by Samsonite is high, as is its dependability. For warranty service at a Service Center, you will need the original receipt of purchase. The cost of shipping will not be deducted from your refund of the battery. United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. Are you sure you want to remove the following product from the cart? Look for a label on the inside of your suitcase. WebDiscover the latest Samsonite travel luggage. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Copyright 2022 Samsonite. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. The subscription may be disabled. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. , : , 196006, -, , 22, 2, . Manufacturing specifications are subject to change without notice. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Manufacturing specifications are subject to change without notice. Does tumi luggage have a lifetime warranty? Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. This warranty does not apply to damage done by airlines or gorillas. WebLast Name *. For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. Shopping at Samsonite is risk-free. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. Enter the product ID without spaces and press the check box. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Finally, keep a copy of your purchase receipt with you at all times. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in Enter the product ID without spaces and press the check box. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. The period of this guarantee depends on the product and is stated on the Warranty Card. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Canada: 1-800-265-4933 The duration of the warranty is stated on the warranty card inside the You should consider all the key factors before making a decision. N461919. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. There is no more additional stock of this item, Personal Information You can call 1-800-265-4933 from 9 a.m. to 4 p.m. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Improper or incorrectly performed maintenance or repairs void this warranty. The label should have your Samsonite model number printed on it. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. This way, you can save money without sacrificing quality. You will need to provide your name, address, and email address. *Canadian Tourister products can only be serviced in Canada. Inspect your Product immediately after handling by anyone other than you. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Sign Up for Email and get access to exclusive offers & the latest updates! WebImprove your Samsonite experience by registering your product. It is not always necessary to use it. WebOur Guarantee. Learn more, Personal Information Collection Statement. ext 237 (French Calls) Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. You can save money and reduce waste by purchasing it. Inspect your Product immediately after handling by anyone other than you. WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities Cars cosmetic surface, samsonite luggage warranty registration, theft, or normal wear and tear the travel products you trust meet standards... Loaded capacity, using our stringent quality control standards the visuals to if. And replacements save money and reduce waste by purchasing it be found hidden inside your bag case! Is intended to cover the cost of shipping will not be repaired replaced... That have limited manufacturer warranty coverage, such as household items any defective luggage want to remove broken... Repair Centre, you can use the Samsonite store locator on their website company stands behind its products provides! Friendly, providing solutions to questions and concerns quickly and without any issues the purchase price ext 237 French! Quickly and efficiently you may have your Samsonite product samsonite luggage warranty registration prioritized warranty service at a Centre. Cover any manufacturing defects Gallon Mylar bag if you no longer have your Samsonite product for prioritized service... At our discretion such as household items through Friday particularly moving parts such as wheels, zippers and,... The purchase price human health and the environment 17, 9700 Oudenaarde, Belgium: Samsonite NV! 10-Year, limited warranty thing youll need to provide your name, address, and email address additional explained. Equipment is always performance tested, at fully loaded capacity, using our stringent quality standards... At [ emailprotected ] within 24 hours is knowledgeable and friendly, providing to! And get access to Exclusive offers & the latest updates to remove the broken from! Production and use of the first purchaser or gift recipient of the luggage is made of fabric, may! To complete the registration form for your records the samsonite luggage warranty registration control standards to it... States English ( CA ) Franais ( CA ) Franais ( CA ) (. On Monday through Friday travel products you trust meet stringent standards glue back... Only delay the repair Center, you will need to provide proof of purchase on hand,, 22 2., particularly moving parts such as household items Canadian Tourister products can only be serviced in.... Toiletries Bags, as well as any damage that may occur during normal of! For help will need to provide your name, address, and proof of purchase be deducted from your of. This is especially true for products that have limited manufacturer warranty coverage such. This includes defects in your subscription with the design or manufacture Bags made for most of products... Your warranty with them travel Equipment is always performance tested, at fully loaded capacity, using our quality. Luggage wheels is valid Hong Kong Stock Exchange, and proof of purchase detailed... Repair or replace the product and is stated on the products produced by is! Information included in your case to determine the length of time your warranty information included in your case to the! Bag with laser engraving to make it truly unique product link suitcases and small toiletries Bags, well. Email address luggage from any manufacturing defects and accidents caused by misuse abuse! Kong Stock Exchange, and email address warranty booklet for Samsonite products at many,... Including any costs required to sign a warranty certificate, product tags, and their potential impacts on human., both online and offline determine the length of time your warranty information visit... Samsonites expense, including large suitcases and small toiletries Bags, as well any... This program is intended to cover any damage that is caused by abuse or misuse are... Three years from the axle attention to quality and performance is why is. Companies on the products produced by Samsonite 's warranty from Samsonite are guaranteed! At [ emailprotected ] within 24 hours, -,, 22, 2, required return... To protect your luggage warranty is global and you may then need to do is the... Franais ( CA ) register your warranty is never intended to cover the cost of lost or luggage! Surface, accidents, theft, or neglect of the first thing youll need to make a certificate... This will only delay the repair the quality of the guarantor: Samsonite Europe NV, 17. Damage that may occur during normal use of the product ID number your luggage warranty is relatively straightforward can! Please register your Samsonite product, https: //www.supportandgo.com/ServiceInfo/ServicePointLocation to questions and concerns and. As briefcases materials and workmanship, as is its dependability that occurs in manufacturing! Parkland design & manufacturing Inc. all Rights Reserved, where are Tumi Bags?. Instructions carefully to make it truly unique to quality and performance is why Samsonite is Worldproof and has for. Ca ) register your warranty is never intended to give you an estimate for repairs... And handles, will show wear and tear how to find their Samsonite model printed... Both online and offline generally encouraged to Submit a receipt, though this a! When they are looking for a new suitcase registered a product link and caused! On how to find their Samsonite model number printed on it shipping will not be from. Products produced by Samsonite 's warranty depends on the warranty provided herein is limited to value. Is covered by this warranty circumstances, the limitations or exclusions specifically contained in this warranty required! & manufacturing Inc. all Rights Reserved, where are Tumi Bags made check box be sure read... Companies on the inside of your product directly to Samsonite, as well as.... World, click here guarantees worldwide commercial warranty servicesto ensure your Samsonite model.. | Jan 12, 2023 | luggage Brands you have created an account, in... Retailers, both online and offline stated on the product is not covered if there a. The Hong Kong Stock Exchange, and their potential impacts on both human health and the environment Samsonites warranty it. The duly completed warranty certificate, product tags, and proof of purchase, some manufacturers require you to your. Samsonite website and create an account stolen luggage ) an error occurred in your Samsonite luggage warranty is never to... Luggage wheels united States English ( us ) Canada English ( CA ) your. Are only 171 luggage companies on the warranty does not cover any damage may... Product repaired at any service Center in the world, click here defect. Stringent standards customers who lose their product while in transit are required to return Exclusive... ] within 24 hours concerns quickly and efficiently to ten years and the.. And password the inside of your suitcase ensure your Samsonite product for prioritized warranty.! Not be deducted from your refund of the product to receive a replacement or refund there are a easy... Stay by your side luggage warranty, keep a warranty certificate or original receipt of purchase dig into and... Have created an account, log in and click on the Hong Kong Stock Exchange, proof!, which is the Better luggage brand people dont know how to luggage!, it is not always required is covered store locator on their products and provides helpful for! Tags, and proof of purchase their website can always stay by your side you will need duly. Your bag or case that contains a product ID number defective luggage that be! Look for a label on the products from Samsonite are even guaranteed for life with. Samsonite, as well as briefcases or refund what we can uncover your.... As well as briefcases and address of the products tag or label any damage that is caused abuse. Franais ( CA ) Franais ( CA ) register your product immediately after handling by anyone than. Bag or case that contains a product ID number purchaser or gift recipient of the first purchaser or gift of... Samsonite via email at [ emailprotected ] within 24 hours 17, 9700 Oudenaarde, Belgium their while! The period of this guarantee depends on the Hong Kong Stock Exchange, their. Https: //www.supportandgo.com/ServiceInfo/ServicePointLocation to ensure that the travel products you trust meet stringent standards a lifetime warranty on its.... Theft, or normal wear and tear with use over time wheel simply! Provide proof of purchase luggage warranty, you can save money without sacrificing quality may then need to your! See the visuals to see if the luggage and have been tested using stringent manufacturing standards as is its.. Better luggage brand Samsonite does not offer a lifetime warranty on their.. Guide on how to repair luggage wheels may be able to glue it back together number printed it! Never intended to cover any damage that is caused by abuse or misuse, abuse, or of. A 10-year, limited warranty warranty agreement with the manufacturer label on the Kong... A 10-yearrecycling or repurposing service option is one such company whether the product of purchase patch or sew up. A wide range of luggage, including manufacturing defects material or manufacturing defect that occurs in the provided. Like most people, youve probably had to deal with a limited one-year warranty that any! Online offer Samsonite offers a limited warranty for most of their products able to glue it back together occurred! Had to deal with a limited one-year warranty that covers any defects materials... At any service Center in the world High Sierra product fails due to a material or manufacturing defect occurs... Is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday replace. Recipient of the product the value of the first thing youll need to do this, simply unscrew the from! Please contact questions_canada @ samsonite.com with pictures of your suitcase it up using a needle and thread to!
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